1. About this policy
Vowles Transport ("we", "us", "our") respects your privacy and handles your personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
This policy explains what personal information we collect, how we use it, and your rights. It applies when you visit our website, contact us, request a quote, apply for a job, or respond to our advertising on Facebook and Instagram, including Facebook lead forms.
By giving us your information, you agree to us handling it as described here. Our business details are: Vowles Transport Limited, 120 Avenue Road North, Morrinsville 3372. PH: 07 889 7485
2. What we collect
We only collect the personal information we need to provide our transport services and respond to you. This may include:
• Contact details: your name, phone number, email address and business name.
• Job details: pickup and delivery addresses, freight description, dates, and any special instructions.
• Lead form answers: anything you enter into a Facebook or Instagram lead form, such as your name, contact details, location and the service you're interested in.
• Billing details: invoicing address and payment records. We do not store full credit card numbers.
• Job applications: your CV, work history, licence classes and endorsements, and referee details, if you apply to work for us.
• Website and advertising data: your IP address, device and browser type, pages visited, and how you interacted with our ads, collected through cookies and the Meta Pixel.
We do not knowingly collect information from anyone under 16.
3. How we collect it
Most information comes directly from you, when you:
• fill in a Facebook or Instagram lead form, or message us on those platforms
• call, email or text us, or complete a form on our website
• book a job, request a quote or apply for a position
We may also receive information from third parties, such as Meta (for ad performance), your employer or a customer who books a delivery to you, or referees you have nominated.
4. How we use it
We use your personal information to:
• respond to your enquiry and contact you about the service you asked about
• prepare quotes, schedule and carry out pickups and deliveries
• invoice you and keep accurate business records
• assess job applications
• send you updates or offers, where you have agreed to receive them (you can opt out at any time)
• measure and improve our advertising and website
• meet our legal obligations, including health and safety, tax and transport regulations
We will not use your information for any other purpose unless you agree, or the Privacy Act allows it.
5. Facebook and Instagram advertising
We advertise on Facebook and Instagram, which are run by Meta Platforms. When you engage with our ads:
• Lead forms: information you submit through a lead form is shared with us by Meta. We use it only to contact you about the service you asked about.
• Meta Pixel and cookies: our website may use the Meta Pixel to understand which ads lead to enquiries and to show our ads to people who have visited our site.
• Custom audiences: we may upload contact details (in hashed, encrypted form) to Meta to reach existing customers or similar audiences. Meta deletes the matched data after the audience is created.
Meta's own handling of your information is covered by the Meta Privacy Policy. You can control the ads you see in your Facebook or Instagram ad preferences, and you can block or delete cookies in your browser settings.
6. Who we share it with
We do not sell or rent your personal information. We only share it where needed to run our business, with:
• our staff and contractors (including drivers) who need it to complete your job
• service providers such as accounting, IT, email, cloud storage and job-management software
• Meta, for advertising as described above
• our professional advisers, such as accountants, lawyers and insurers
• government agencies or others, where the law requires or allows it
Some of these providers (including Meta, Google and Microsoft) store information overseas, for example in Australia, the United States or Europe. Where we send information overseas, we take reasonable steps to make sure it is protected to a standard comparable to the Privacy Act.
7. Storage, security and retention
We store your information securely in our business systems and with trusted cloud providers. We use passwords, restricted access and up-to-date software to protect it from loss, misuse and unauthorised access.
We keep personal information only as long as we need it for the purpose we collected it, or as required by law (for example, financial records are kept for 7 years under tax law). Leads that don't become customers are deleted after [12 months]. When information is no longer needed, we securely delete or destroy it.
If a privacy breach is likely to cause you serious harm, we will notify you and the Privacy Commissioner as required by law.
8. Your rights and how to contact us
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it. You can also ask us to stop sending you marketing or to delete your lead form details at any time. We will respond within 20 working days and won't charge you for making a request.
To make a request or ask a question, contact our office on Ph: 07 889 7485
We may update this policy from time to time. The latest version will always be on our website. Last updated: 3/11/2026.
